If your school already has a VOIP phone system using Cisco handsets then it is most likely that you will be able to migrate this to the LGfL 2.0 VOIP service. This page explains the process.
1/. Conduct a survey of all your phone handsets and note down the model number and mac address (the latter is found on the back of the phone on a sticker and is a 12 digit alpha numeric number ). i.e. We have a Cisco 7970 handset with a mac address of 00:15:2b:7b:21:52
2/. Check that your handsets are on this list of compatible handsets. If they are not then don’t worry please contact us at email@example.com – we may well be able to accommodate your handsets and add them to this list.
3905, 6911, 6921, 6941, 6945, 6961, 7911, 7912, 7931, 7942, 7945, 7960, 7962, 7965, 7975, 7936, 7937, 8941, 8945, 8961, 9951, 9971
3/. Look at the service description document found here and decide what service you want on each phone, Basic, Standard, Enhanced or Deluxe. For each handset you have you need to purchase a ‘Handset Migration’ license.
The Deluxe service level includes the option to add a soft phone on a laptop or PC. To add a soft phone on any other service level, an appropriate migration licence is required.
This is a one off cost and covers the licensing to attach your handset or soft phone to the LGfL 2.0 Call Manager system.
4/. For each handset you will also need to choose a quarterly rental, again matching the number of Basic, Standard, Enhanced or Deluxe handsets you have. This item covers the options available and comes as 1,2,3,4 or 5 year terms with 5 year being the most cost efficient.
5/. You now need to decide how many external direct dial numbers or DDIs you would actually like on your system. Any handset can have a DDI EXCEPT handsets with just the BASIC service. Phones do not HAVE to have a DDI, it is an option.
6/. When you place these two orders we will configure the system to accept your handsets and allocate you the required DDI numbers. Internal handset extension numbers will be allocated according to the LGfL number plan and you will be able to see this data in the support site here.
7/. When your LGfL 2.0 connection is delivered into your school there will be a specific socket on the rear of the firewall which is identified and used to deliver the VOIP service into your school. This is a separate network from the network that your admin and curriculum workstations live on and it should not be mixed with that network. You need to arrange for all of your phones to be connected to this socket on a network all of their own. This might well be a VLAN running over your school’s network infrastructure. Once all your handsets have been plugged into this network they will be able to communicate with the LGfL Call Manager and make and receive calls, Atomwide technical staff will be able to support the handsets remotely.
License are NOT transferable from other Cisco Call Manager systems.
The migration process assumes that no on-site visits are required and all the handsets have current software installed on them. For sites needing on-site assistance with the migration this product is available on an hourly charged basis here.
Cisco VOIP systems are complex systems capable of a massive range of functionality. The LGfL VOIP service can be modified to meet most local requirements, but where these requirements fall outside the standard delivery package the work is undertaken on an hourly basis using this product here.
The LGfL VOIP service is capable of accommodating number migration and the following process is used for achieving this:
1/. School identifies the numbers they wish to migrate. For example 01689 123456 and 01689 123457 and confirms that the existing telephony provider is willing to allow number porting.
2/. Atomwide issues the school with two temporary VOIP numbers, for example 0208 123 4567 & 0208 123 4568 – these numbers should never be published and must be returned to Atomwide after the number migration has occurred.
3/. School arranges with the existing provider for call forwarding to happen from the existing numbers to the temporary numbers, i.e. 01689 123456 forwards to 0208 123 4567 and 01689 123457 forwards to 0208 123 4568, to operate during the migration process – this service may be chargeable to the school from the incumbent telephony provider.
4/. School raises a call with the Virgin Media Help desk and requests the number migration from their existing provider to the LGfL VOIP service.
5/. Once the number migration has been completed Atomwide reclaim the temporary numbers 0208 123 4567 & 0208 123 4568
It should be noted that the act of number migration is completely in the hands of the source telephony provider and this task may take an un-predictable period of time to complete that is beyond the influence of LGfL or Atomwide.